SALES POLICY Green Options Electric welcomes orders shipping to addresses in the U.S., possessions and territories of the United States, as well as orders shipping to APO and FPO addresses. Orders shipped outside these areas are subject to additional handling charges, higher shipping rates, and applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds, by a cashier's check drawn on a U.S. bank or by wire transfer. Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law. Green Options Electric makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S. Limited Warranty Unless otherwise noted all of the alternative energy products sold on our web site are brand new and include full factory warranties varying from 90 days to a period of 25 years. Please ask your sales representative for the respective warranty information. Said warrantees shall not apply to any such item where defects have been caused by improper customer assembly, failure by customer to follow instructions or subjecting said type of components to improper polarity, voltage ranges beyond specification, electrostatic discharge, excess thermal stress or any such deviation beyond manufacturer specified design limitations. Said warrantees does not cover any abuse, misuse or modification of products. We reserve the right to repair or replace the defective product under warranty. We do not warrant uninterrupted or error-free operation of a Product. We do not warrant that any product that you acquire will meet your individual requirements. Green Options Electric DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Money Back Guarantee You may return an item that was purchased from us and obtain a credit or refund minus shipping and handling charges and any restocking-fees as appropriate as long as the item or items are returned to us in new, unopened and unused condition. To qualify, you must return the product in its original retail box and original outer shipping box with any accompanying reference manual, media or other associated documentation so that it arrives to Green Options Electric in original condition within a period of 30 calendar days from original shipment. a 15% restocking fee may apply on all returns. BATTERY PURCHASES AND SPECIAL ORDER ITEMS SUCH AS SPECIALLY CUT RACKS, INVERTERS FOR OVERSEAS USE, BATTERY BASED GRID INTERTIE SYSTEMS AND BATTERY CHARGERS ARE NON REFUNDABLE. SHIPPING CHARGES ARE ALSO NON-REFUNDABLE. Returning Defective Products Any defective product may be returned for repair or replacement within 30 days of purchase, please contact customer service for assistance. Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by contacting Green Options Electric RMA numbers are valid for 30 days after the day of issuance. The RMA number(s) must be prominently displayed only on the shipping label of boxes containing returned goods. Do not mark the boxes themselves. Any product returned without an RMA number, incomplete and/or not in resalable condition, or with an RMA number over 30 days old, may be refused. Returned goods must be shipped freight prepaid in their original boxes and packing material. SHIPPING CHARGES are NON-REFUNDABLE. A copy of your packing list/invoice must accompany all returned products. Returned goods should be freight insured by you. Product returned to you under Warranty is shipped freight-prepaid via UPS Ground or other carrier at our discretion. Green Options Electric reserves the right to charge for shipping, handling and labor if the Product received for repair is non-defective. Title to Products Title is transferred to you when product is shipped Freight On Board (FOB) shipping point. However, we reserve a purchase money security interest in the product until we receive the amounts due. You agree to allow us to sign an appropriate document on your behalf to permit us to protect our purchase money security interest. Limitation of Liability Under no circumstances are we liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your person or property; or (3) economic consequential damages (including lost profits, savings or interest paid) or incidental damages even if we are informed of their possibility. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Technical Support Green Options Electric offers free technical support on the products that we sell. Technical support is limited to the following: Product operation, product trouble shooting, and limited product installation advice. For safety reasons, Green options Electric shall not offer installation advise to any person other than an experienced electrician who is licensed to perform electrical work within the state that the product installation is to take place, when said installation involves dealing with voltage levels and or current levels that may be harmful or lethal if not properly or safely installed. Green Options Electric hereby recommends that all electrical connections be performed by a licensed electrician in accordance to NEC guidelines. Payment Due Payment for the products listed on the enclosed packing list/invoice is due upon shipment. You agree to pay as we specify on the invoice. Pricing For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Green Options Electric is not responsible for manufacturer price changes, which may occur at any time without notice. Shipping Methods All shipping methods are described as follows: UPS Ground- Delivery 3 to 10 working days from shipping depending on your location.or UPS freight may be used.In certian situations other shipping methods may be used. USPS Ground Delivery 3 to 10 working days from shipping depending on your location. Two Day Service- Delivery within 2 days from shipping date. (The shipping method may be changed at our discretion. As long as delivery is guaranteed within 2 days from date of shipment. All charges are for 2 day service, not necessarily 2 day air freight.) Overnight Delivery- Delivery by the next business morning. (Does not include Saturdays) All shipping methods are from the date the order is shipped. The time guidelines do not account for any delays due to stock shortages prior to shipping. . Telephone Assistance If there is a problem with a product that you purchased from Green Options Electric, you should refer to the user's reference manual for assistance. Except as is otherwise stated herein, if you are unable to resolve a problem with a product, you may contact us, at no additional charge, at 1-530-673-9992 for telephone assistance between the hours of 9 am to 6 pm PST, Monday through Friday. General All of your rights, all of our obligations and all licenses (except as specifically granted) are valid only in the US and Puerto Rico. Neither of us will bring legal action more than one year after the cause of the action arose. The laws of the State of California shall govern this Agreement. All persons and companies listed in any examples on the Green Options Electric Web Site are intended to be purely fictitious and any resemblance to existing persons and companies is purely coincidental and non-intentional